STORE POLICIES

Refund and Return Policy

We strive to provide the best quality flowers and gift items. We understand that you may have queries or concerns regarding your order, and our team is here to assist. Please review our Refund and Return Policy below for details on how we handle cancellations, refunds, and returns.

Cancellation Policy

To amend or cancel your order, you must do so at least 24 hours before the intended delivery date. Please contact our store on 08 8271 7798 to make any changes.

Orders cancelled 24 hours prior to the intended delivery date will incur an administration fee of 10% of the total order value.

If your order has already been prepared for distribution but has not yet been delivered, we can cancel the order, but no refund will be issued. Instead, a credit note for the full purchase amount will be provided for future use.

Refund Policy

Important:

• Discounted flowers and flower arrangements cannot be returned and are non-refundable.
• Food, alcohol, and nonperishable gift items must be returned unopened and in the condition they were supplied.

Due to the perishable nature of our products, the lifespan of flowers and foliage will vary based on species. Some varieties naturally have a longer life than others. Availability of certain flower types is seasonal, meaning that the delivered product may not exactly match the example images on the website.

We cannot accept returns based on change of mind or design preference, and no refunds will be issued for such reasons.

Special Considerations

We understand that each flower arrangement and order is unique, just like your special requirements. If you have any concerns about your purchase, please reach out to us directly. Contact us via phone at (08) 82717798.

In your email, please provide the following details:

• A photo of the arrangement
• Date and time of purchase
• Method of purchase
• Amount paid (for in-store purchases)

Once this information is submitted, we will investigate your concerns in accordance with this policy. A range of resolutions may be available, depending on your specific situation.

Delivery Errors and Redelivery

Please ensure that the delivery details you provide are correct. We cannot offer refunds for orders where incorrect delivery details were provided. If an order needs to be redelivered due to incorrect information, you may be charged an additional delivery fee.

Order Alterations or Cancellations After Delivery

If you wish to alter or cancel your order, please contact us immediately. Unfortunately, we cannot cancel an order once items have already been delivered.

Shipping policy

We are committed to providing reliable and prompt delivery services to most suburbs in Adelaide.

Delivery Hours and Terms

• Regular Deliveries: We deliver Monday through Saturday from 9:00 AM to 1:00 PM.
• Same Day Delivery: For same-day delivery, orders must be placed by 12:00 PM.
• Next Day Delivery: Orders received after 12:00 PM will be scheduled for delivery on the following day.
• Weekend Processing: Orders placed online on Saturday and Sunday will be processed the following Monday morning.

Urgent and VIP Delivery Service

For those times when you need a delivery to be timed specifically or require same-day delivery after the cutoff time of 1:30 PM, we offer a VIP delivery service. This service is available Monday to Friday. Please contact us to arrange for VIP delivery.

Funeral Deliveries

We understand the sensitivity required for funeral orders and treat these with the highest priority. Please provide accurate delivery details and the time of the funeral service when placing your order.

For any special delivery requests or further assistance, please call our store . We are here to help ensure your delivery needs are met with excellence and timeliness.